Outside Australia & New Zealand (air mail):
Sorry, we do not accept international orders. We only ship to Australia and New Zealand.

SHIPPING

How quickly do you ship?
We post everyday from Tuesday to Friday. We do not post on the weekend or on Mondays. Payment must clear before the order is posted.

How long will my order take to arrive?
We usually ship very small orders as letter post (usually 1 to 2 days transit time after payment clears). But most orders are sent by parcel post (1 - 5 business days transit time after payment clears). The closer you are to Brisbane (where we are located) the faster your order will arrive.

How can I reduce the time my order takes?
Paying by credit card is the fastest way to pay, as we can process your card as soon as your order is submitted. Paying by direct deposit from a Commonwealth bank account, payments usually clear within 24 hours, if not right away.

PayMate takes about 2 days to clear. Money order is by far the slowest, as you have to take into account the time it takes for the money order to get here, then bank clearance, then posting the order out to you.

Can I have my order sent by express post?
Yes, you can select express post within Australia by choosing that option in the shopping cart checkout. We do not guarantee next day delivery however, as we still must wait for payment to clear.

INTERNATIONAL ORDERS

Do you accept international orders?
Sorry, we do not accept international orders. We only ship to Australia and New Zealand.

SHOPPING

Do you have a printed catalog and price list?
No, all our stock is listed on the website. We update our stock too often to be able to maintain a printed catalog.

Do I have to enter my email address?
Yes, otherwise you will not receive your order confirmation. If you pay by Credit Card or Paymate (by following the link from the shopping cart), you do not need to enter your email address. But if we have any problems with your order, it is easiest and quickest to contact you through email. We do not sell any of your information to third parties, and your information is kept completely private.

Do you have... [insert bead name here]?
All our stock is listed on the website, so if you can't find it, we don't have it. However we are always open to suggestions, as we are continuously expanding our product range. We might be putting together a new order for our suppliers at the time of your email, so we will consider your suggestion.

How many beads per strand?
This is an approximate number of beads per strand. It is based on the standard strand length, 40cm/16inch. Shorter strands, such as hand-cut beads, will have slightly less beads per strand.
Bead Size : Beads per Strand
4mm : 100
6mm : 65
8mm : 50
10mm : 40

I am new to beading, how do I make jewellery from your beads?
See our tutorials and jewellery making information, here.

PAYMENTS

What are the payment methods available?
Credit Card
Direct Bank Deposit
Paypal
PayMate
Money Order

Credit card over the phone (please call us on 07 3869 0880 within our operating hours).

Is it safe to pay by credit card?
We use our own Commonwealth Bank merchant facility to process credit cards. The information is collected securely from our shopping cart, using a 100% safe encryption (see the little lock symbol on the bottom right hand side of your web browser). We do not store credit card information. Alternatively, we also use Paypal & PayMate to process credit cards, however some small additional charges do apply with Paymate. Paypal & Paymate are also 100% safe, and some people prefer this option due to the familiar Paypal & Paymate names. You can read all about PayMate, here. Paymate is VeriSign Secure, click here to view safety certificate. We also hold the Paymate trustmark, which proves we are reliable and safe sellers. Click here to view our status.