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Within Australia: Up to 5 $2.75 Delivery Time: 1 - 5 Business Days*
No. of items: 6-10 $3.75 Delivery Time: 2 - 6 Business Days*
No. of items: 11-15 $4.75 Delivery Time: 2 - 6 Business Days*
No. of items: 16-20 $6.75 Delivery Time: 2 - 6 Business Days*
No. of items: 21+ $8.75 Delivery Time: 2 - 6 Business Days*
*After Payment has cleared (it takes up to 3 days to clear)
New Zealand (air mail): Up to 5 $3.80 Delivery Time: 3 - 10 Business Days*
No. of items: 6-10 $4.80 Delivery Time: 3 - 10 Business Days*
No. of items: 11-15 $5.80 Delivery Time: 3 - 10 Business Days*
No. of items: 16-25 $6.60 Delivery Time: 3 - 10 Business Days*
No. of items: 26+ $7.20 Delivery Time: 3 - 10 Business Days*
*After Payment has cleared (it takes up to 3 days to clear)
Outside Australia & New Zealand (air mail): Up to 5 $6.20 Delivery Time: 3 - 10 Business Days*
No. of items: 6-10 $8.40 Delivery Time: 3 - 10 Business Days*
No. of items: 11-15 $10.50 Delivery Time: 3 - 10 Business Days*
No. of items: 16-25 $11.80 Delivery Time: 3 - 10 Business Days*
No. of items: 26+ $12.50 Delivery Time: 3 - 10 Business Days*
*After Payment has cleared (it takes up to 3 days to clear)
FAQ| Shipping
| International Orders | Shopping | Payments
| SHIPPING
How quickly do you ship?
We post everyday from Tuesday to Friday. We do not post on the weekend or on Mondays. Payment must clear before the order is posted.
How long will my order take to arrive?
We usually ship very small orders as letter post (usually 1 to 2 days transit time after payment clears). But most orders are sent by parcel post (1 - 5 business days transit time after payment clears). The closer you are to Brisbane (where we are located) the faster your order will arrive.
How can I reduce the time my order takes?
Paying by Paypal using your credit card will clear right away, unless you have used the 'E-cheque' option (which takes a few days). Paying by direct deposit from a Commonwealth bank account, payments usually clear within 24 hours, if not right away.
PayMate takes about 2 days to clear. Money order is by far the slowest, as you have to take into account the time it takes for the money order to get here, then bank clearance, then posting the order out to you.
Can I have my order sent by express post?
Yes, you can select express post within Australia by choosing that option in the shopping cart checkout. We do not guarantee next day delivery however, as we still must wait for payment to clear.
INTERNATIONAL ORDERS
Do you accept international orders?
Yes! We will ship anywhere in the world, so long as payment can be made by credit card (cheques, cash, money orders and direct deposit are NOT accepted for orders from outside Australia).
What are the postage costs for international orders?
Please see above under 'Postage Costs'.
What Currency are your prices in?
All our prices are in Australian dollars. We have set up a currency conversion tool next to each price, that will display the cost in your countries currency as well.
SHOPPING
Do you have a printed catalog and price list?
No, all our stock is listed on the website. We update our stock too often to be able to maintain a printed catalog.
Do I have to enter my email address?
Yes, otherwise you will not receive your order confirmation. If you pay by Paypal or Paymate (by following the link from the shopping cart), you do not need to enter your email address. But if we have any problems with your order, it is easiest and quickest to contact you through email. We do not sell any of your information to third parties, and your information is kept completely private.
Do you have... [insert bead name here]?
All our stock is listed on the website, so if you can't find it, we don't have it. However we are always open to suggestions, as we are continuously expanding our product range. We might be putting together a new order for our suppliers at the time of your email, so we will consider your suggestion.
How many beads per strand?
This is an approximate number of beads per strand. It is based on the standard strand length, 40cm/16inch. Shorter strands, such as hand-cut beads, will have slightly less beads per strand.
Bead Size : Beads per Strand
4mm : 100
6mm : 65
8mm : 50
10mm : 40
I am new to beading, how do I make jewellery from your beads?
See our tutorials and jewellery making information, here.
PAYMENTS
What are the payment methods available?
Direct Bank Deposit
PayPal
PayMate
Money Order
Credit card over the phone (please call us on 07 3869 0880 within our operating hours).
Is it safe to pay by credit card?
We use Paypal and PayMate as our major credit card processors. Paypal and Paymate are 100% safe. You can read all about PayMate, here. Paymate is VeriSign Secure, click here to view safety certificate. We also hold the Paymate trustmark, which proves we are reliable and safe sellers. Click here to view our status.
How do I pay by Paypal?
You can pay by Paypal at the time of placing your order through our shopping cart. You will be taken to Paypal's secure website to enter your details. If you would prefer to pay by paypal at a later time, you can do that too: log into your paypal account and select 'send money'. Enter info@mybeads.com.au as the recipient. Select currency as Australian Dollars and enter your order total. Press 'send money' and you're done!
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Gemstones by Stone
